Assistant General Manager – IT, Axis Securities Ltd
Our resources spent an inordinate amount of time troubleshooting issues and responding to customer complaints. Zero insights into our transactional emails left us clueless about further actions. Implementing Netcore Falconide armed us with a wealth of information, helping us identify the root cause of customer complaints and respond immediately with solid answers. Detailed email metrics and easy-to-use infrastructure also helped us tailor action-based messages for our customers. Our customers are now delighted with our services and we’ve enhanced customer experience.